Chief Operating Officer

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Cathy

Cathy Kay

Managing Partner – Commercial

[email protected]

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Kent/ London/ Work from home
Competitive
Ref 7367

The organisation

Our client is one of the largest charitable foundations in Europe providing financial services tailored to meet the needs of charities and social purpose organisations. They are amongst the largest providers of philanthropic services to donors, charities and companies worldwide distributing almost £1billion to charities in the year 20/21. They have an international network spanning six continents with services provided by local experts in nine countries.

Offering a wide range of support to individual and company donors, and charities notably; investment services, payroll giving and a venture scheme supporting organisations thought to be a high risk and lending products designed for charities. In addition, they have led major initiatives to change policies around charitable donations and influenced policymakers and governments worldwide.

Our client is undergoing a transformation that will support their ambition to grow its reach and impact around the world through new digital and improved existing capabilities, strengthening quality and efficiency, delivering service excellence and sustainable growth.

The Role

COO’s primary responsibility is to lead and support all Group operations in accordance with the strategy and business plans agreed by the CEO and Board of Trustees, ensuring that Group goals and objectives are met. The COO is accountable to the Group CEO and plays a strategic role in the overall management of the foundation with a focus on the robust and resilient operational delivery of the strategy.

The location is Kent/London with the option of some home working, but primarily office-based.

Key Responsibilities

  • To advise the Group CEO on matters, both strategic and operational in support of the delivery of the organisation’s strategy, its objectives and vision.
  • To partner with the Executive Management team to accomplish short and long-term operational goals.
  • To work with the Board of Trustees and executive team to ensure that appropriately transparent and robust reporting is in place to ensure optimal service delivery.
  • To develop and maintain the Group’s operating model and processes to assure high quality, agile, robust, and resilient internal operations.
  • To provide functional leadership for Group shared service operations, IT, payments, data, and business change and to support all Group subsidiaries to enable their effective and efficient performance.
  • To contribute to the development of the Group strategy by embedding and leading a Group strategy planning framework for all Group operations to ensure that the Group achieves its short and long-term objectives.
  • Plays a supportive role across the Executive team focused on developing a winning team mentality and ensuring peer success.
  • To control operational budgets to ensure that the Group has the resources required to meet its objectives within agreed financial parameters and to maintain the financial and operational resilience of the Group.
  • To foster a customer-centric culture dedicated to finding new and innovative ways to serve diverse stakeholder groups and maximise impact.

Key Experience Required/h3>

  • Proven track record of successful Group COO leadership of an organisation of significant scale and complexity.
  • Demonstrable successful track record of strategic and operational leadership within the ‘services’ sector (customer services/financial services, commercial services, etc.)
  • Demonstrable experience of ensuring effective management of appropriate resources to achieve maximum impact across customer services.
  • Sound commercial thinking, problem-solving and judgement.
  • Strong track record of managing within a commercial business context and operating at Board level across a Group structure, ideally with international entities.
  • Proven ability to lead, motivate, and develop a high calibre team in a relevant organisational context and play a supportive peer role within a developing Executive team.
  • Senior leadership experience within a charity/third sector organisation of scale.
  • Demonstrable senior experience of managing effective business/organisational change

How to Apply

If you are interested in this excellent opportunity, please upload a current CV, and short supporting statement detailing how you meet the requirements of the role.

For an informal discussion about the role, please contact Cathy Kay on [email protected] or call 07789 311944.

Closing date for applications
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