The Organisation
Our client is an insurance company with a B2C telesales channel focus, based in the south of England. They are seeking an interim senior change/ops leader with expertise in back-office automation and digitisation to modernise their operations and drive efficiencies across multiple functions.

Role & Responsibilities
This is an interim contract for 3 months initially and is anticipated to be outside of IR35. Ideally, the role will start in early April 2025, with hybrid working arrangements.  

The primary focus of this role is to lead the digitisation and modernisation of the entire back office, spanning customer services, underwriting, complaints, operations, and other divisions. Key responsibilities include:

• Delivering change management strategies with a focus on digitisation and automation.

• Driving efficiencies by leveraging AI, implementing cutting-edge technologies, and optimising legacy systems.

• Managing workforce restructuring and resource optimisation.

• Facilitating high-level meetings, and providing clear management reporting.

• Acting as a trusted adviser to the business, ensuring modernisation aspirations align with the broader business strategy.

The Desired Applicant
The ideal candidate for this interim position will:

• Insurance sector experience in operations and change management.

• Have a proven track record in leading large-scale back-office automation and digitisation, ideally in financial services or a similar sector.

• Showcase a breadth of experience across functions such as customer services, underwriting, complaints, and operations.

• Be highly experienced in managing workforce changes and delivering cost-saving efficiencies.

• Have strong expertise in AI and technology implementation.

• Be a strategic thinker and a quick learner who thrives in collaborative environments.

• Possess excellent interpersonal skills, able to engage stakeholders and take them through the journey of transformation.

How to Apply

All interested applicants should log in or register and upload a current CV. No additional documents are required at this stage. Or email: gary.lawton@russam.co.uk.