We are delighted to announce that Mike Papworth has joined ManyPets as their Interim Complaints Manager. This hire was expertly handled by our consultant, Gary Lawton, who worked closely with ManyPets to secure the perfect candidate for this important role.

ManyPets is a leading provider in the pet insurance sector, known for its customer-centric approach and commitment to offering innovative products that ensure pets and their owners receive the best possible care. At Russam, we’re proud to have partnered with ManyPets to support their mission by finding exceptional talent.

Mike brings a wealth of experience to his new role, with an impressive background in complaints management and resolution. His expertise includes ensuring compliance with FCA regulations, streamlining processes, and maintaining excellent customer service standards. With his proven track record of success, Mike is ideally placed to help ManyPets continue delivering a first-class customer experience.

We believe Mike’s deep knowledge of complaints management and his passion for resolving complex challenges make him a fantastic addition to the ManyPets team. His appointment is a testament to ManyPets’ commitment to maintaining the highest standards in customer care.

Congratulations to Mike and ManyPets on this exciting new chapter!