The Organisation

Russam is working with a specialist medical equipment manufacturing company based in the South of England.

Role & Responsibilities 

We are seeking a capable Client Relations Associate with a passion for long-term relationship building and strategic client development.  In this role, each client is a project - evolving through phases of onboarding, contract fulfilment and ongoing collaboration.  This is an exciting opportunity to join a close-knit team where you'll have the autonomy to drive results, coordinate with internal departments, and make a tangible impact on business growth. 

Key responsibilities include:
 
•    Developing and maintaining strong, consultative relationships with global clients, serving as their primary point of contact throughout the lifecycle of their engagement with us.
•    Managing client accounts with a project-style approach: tracking deliverables, timelines, spend, risk, and opportunities for expansion.
•    Driving account profitability through pricing strategy, volume forecasting, and EBITDA-enhancing initiatives. Lead discussions on MOQs, raw material dependencies, and scaling timelines.

The Desired Applicant
 
•    Proven experience in client relations, account/project management, or customer success, ideally within medical devices, life sciences, or other regulated B2B sectors.
•    Strong communication and interpersonal skills - capable of working with stakeholders at all levels, internally and externally.
•    Commercial awareness and confidence in navigating pricing, margin improvement, and long-term client value discussions.
•    Demonstrated ability to manage multiple long-term accounts like evolving projects - balancing short-term wins with long-term growth.
•    Experience using CRM systems for pipeline management, reporting, and relationship tracking.
•    Highly organized with strong attention to detail and a proactive approach to problem-solving.
•    Comfortable with ambiguity, change, and managing complex client environments with multiple moving parts.

To apply please submit your CV through the Russam website; ideally including a few bullet points on your fit for the role. Or email Eddy – eddy.nsabue@russam.co.uk

Deadline Tuesday 2nd September