The Organisation:

We are seeking an experienced Interim Chief Operating Officer (COO) to join an established and entrepreneurial mid-sized personal lines insurance company.

This role is ideal for a strategic and hands-on operational leader who can drive change, optimize processes, and enhance overall business performance within a complex, regulated environment. The role could become a permanent one after completion of an initial phase of embedding changes "fixing" following a productivity review; and then creating new and robust capability to support the long term growth and vision of the company. 

Role & Responsibilities:
•    Lead the operational strategy and execution to support the company’s growth objectives.
•    Oversee daily operations, ensuring efficiency and compliance with industry standards.
•    Implement and refine processes to enhance customer experience and operational performance.
•    Collaborate closely with senior leadership to align operational plans with business goals.
•    Provide leadership to the operations team, fostering a culture of continuous improvement.
•    Manage relationships with key stakeholders, including regulators, partners, and clients.
•    Drive the development and implementation of new operational initiatives and projects.
•    Analyze and report on operational performance, identifying areas for improvement.

The Desired Candidate:
•    Proven experience in a senior operations or COO role, ideally within the insurance sector and ideally within a company offering multi-channel distribution. 
•    Strong strategic planning skills with a hands-on approach to execution.
•    Demonstrated ability to lead and implement change within a complex, regulated environment.
•    Experience with transformation initiatives; experience with automation, machine learning, AI and strategic outsourcing.
•    Excellent problem-solving skills, focusing on efficiency and process optimization.
•    Strong communication and interpersonal skills, with the ability to work effectively with senior stakeholders.

Why Apply?
This is an exciting opportunity for a seasoned operations leader to make a significant impact in a dynamic and fast-paced environment. If you excel in transforming business operations and have a thorough understanding of the insurance sector, we would love to hear from you.

Application:
If you’re interested in this interim role, please apply with your latest CV and a brief cover letter outlining your relevant experience. We are moving quickly, so early applications are encouraged.